mplcontact has provided outsourced contact centre services to businesses of all sizes and in all industries since 1994
We are now one of the UK’s leading providers of outsourced contact centre solutions and are specialists in complex customer service provision. We are available 24 hours a day from our network of UK contact centres, there for our clients and their customers every minute of the day.
Never miss an enquiry again and keep hold of your customers by showing them great customer service.
With a geographically diverse network of contact centres, located in Nottingham, Belfast, Sutton Coldfield and Portsmouth, we have unrivalled resilience, meaning that we can offer our clients and their customers consistent service delivery. By using agents who understand the area in which you operate, the caller will feel more connected and this helps the agents to seamlessly blend with the tone of your company.
Our contact centres use multichannel contact management technology which incorporates standard contact centre features such as ACD, CTI, IVR, scripting, database, messaging, workflow, scheduling, reporting and business applications. This technology enables our agents to manage emails, web chat and texts alongside telephone calls. Whatever you need, mplcontact can supply you with expert knowledge and high-end technology. Can we help you to manage your communication?
Our clients use our services whenever and however they wish. By seamlessly overflowing calls to us, clients benefit from daytime, overnight and weekend cover and an integral Disaster Recovery/Business Continuity solution. Alternatively, clients can use our agents as a dedicated extension of their business by completely outsourcing all the contact generated by their marketing campaigns, product support and customer service lines. This is ideal for specific campaigns that require a booking-on system.