Our services

mplcontact provides 24/7 outsourced contact centre services to businesses of all sizes and in all industries from our network of UK contact centres located in Nottingham, Belfast, Sutton Coldfield and Portsmouth.

Download the mplcontact Guide to OutsourcingImage of mplcontact customer service agent

With nearly 20 successful years in the industry, mplcontact has a wealth of experience in setting up a range of 24/7 contact centre projects from call handling & messaging to complex customer service solutions.

For many businesses, outsourcing can be a daunting process but we will guarantee to remove all the hassle and can launch a service to meet your bespoke requirements on time.  For simple services, that can be in just a matter of days.

Our experience of working with thousands of different businesses of all sizes and in all sectors has helped us to develop our flexible,Image of Janet - mplcontact team leader scalable services; we are experts in contact centre project management and aim to deliver a superior service with minimal resources and investment needed from your side.

Even if it is the first time you have worked with a contact centre services provider, and however simple, complex or urgent your requirement, our friendly, knowledgeable team will work closely with you to fully understand your precise needs.

Our training team will select and train the most appropriately skilled and experienced agents from our bureau to work for you so that we develop a service that fully supports your business and processes.

You will be appointed a contact from within our Client Services team to guide you through the service implementation whichImage of mplcontact customer service agent includes: defining your businesses processes, data exchange requirements, delivery rules and anticipated contact volumes; confirming the telephony details; identifying our agent training needs and test calling (with your input if possible); planning the go-live date and scheduling service reviews.

Download the mplcontact Guide to Outsourcing

If you are considering an outsourced call centre solution, please contact Siobhain on
0800 0835 159.