Mpl Contact are delighted that we have been able to step in and offer call handling to a well known brand with a turn around time of just 5 hours.

Our client was experiencing an increase of 50% in new orders, yet the in house team struggling to respond to such an increase in demand, and our support meant that the customer experience was not affected, their team could get back to a steady state quickly, and reduce any negative publicity.

The team at Mpl Contact involved training, operations, IT, reporting and client services, all of whom pulled together in a very business afternoon to be ready to handle live calls that same day! An amazing effort and the client is delighted!

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