MPL Contact are delighted to announce that they have been awarded the contract to handle all out of hours calls for JLA, the UK’s leading provider of commercial laundry, catering and heating equipment supply and servicing. JLA are committed to providing first class customer care to their clients, and as such the selection of a proven, capable and professional outsourcer was critical.
Kate Ellis, Customer Contact Manager for JLA said
“MPL Contact have already demonstrated their value when reacting immediately to provide additional capacity during the snow days, but also in providing me with an excellent level of reporting so that I can be reassured on the high level of customer care they are delivering.”